Please allow 10–15 days (not including shipping) for your cake to be created. Large orders will take longer. Call us at (512) 999-8767 or leave us a note at firstname.lastname@example.org for a time estimate.
We use USPS for shipping. Shipping charges will be automatically added to your total when placing your order. Domestic orders can be shipped via Priority Mail and will take 1–3 business days or shipped via Priority Mail Express for guaranteed overnight delivery. International orders can be shipped via Global Express Guaranteed (1–3 business days), Priority Mail Express (3–5 business days) or Priority Mail (6–10 business days).
Our goal at Cakes that Sparkle is to completely satisfy our customers and make their shopping experience a pleasant one. We stand behind our cakes and guarantee that your cakes leave our facility in pristine condition. Because each cake is made to order, we are unable to provide exchanges or refunds after 24 hours from the time you placed the order.
We guarantee your cake for one year under certain reasonable conditions. For example, when polishing your cake, if a crystal falls off and is lost, we will replace it at no charge. (Please keep the box the cake came in for this purpose). However, if the cake has been damaged beyond repair, we are not responsible. If you do send your cake back to us for a small repair, we ask that you pay for shipping and insurance since we are not responsible if it gets lost while not in our possession. We will pay the shipping and insurance when returning to you.